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Could not find invoice

How to fix the "Could not find invoice" error when syncing with QuickBooks Online.

Error Message

Could not find invoice X

Cause

This happens when the connector is trying to find an invoice to check if it was paid in QuickBooks Online, but the invoice cannot be found. The link between the ServiceBox invoice and the QuickBooks Online invoice has been broken, likely because the invoice was deleted from QuickBooks Online.

Resolution

To resolve this, you will have to unlink the invoice in ServiceBox and re-run the sync to re-create it in QuickBooks Online

 

Need Help?

If you have any questions or need support, please click the Help button in your ServiceBox account or email us at support@getservicebox.com.