---
title: Customers are Not Able to Pay Consistently Through Credit Card Link
description: Customers are Not Able to Pay Consistently Through Credit Card Link
---
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# Customers are Not Able to Pay Consistently Through Credit Card Link
## Understanding $0 Entries and Failed Payment Attempts via Credit Card Links
### **Issue**
Some ServiceBox users have reported that their clients face difficulties when paying through the credit card link—payments often require multiple attempts, and invoices may show multiple $0 entries.
### **What’s Happening:**
#### **1. Payment Processing Challenges**
These issues are typically due to processing delays or declines handled by your **third-party payment processor**. ServiceBox does **not store or process** credit card payments directly, nor do we have access to your payment data.
If clients are experiencing failed payment attempts or unexpected declines, we recommend reaching out to your **payment processor’s support team** for assistance. They are best equipped to investigate and resolve these issues.
#### **2. Why $0 Entries Appear**
$0 payment entries on invoices are **not errors or charges**. These are automatically generated by the system to reflect payment attempts that **failed** or were **declined**. Their purpose is to maintain a complete and transparent log of the transaction history for auditing and troubleshooting.
### **Conclusion**
While the appearance of multiple $0 payment entries may look confusing at first, they serve as a helpful record of unsuccessful attempts—not as actual charges. If you’re seeing recurring issues with payment failures, please contact your **payment processor directly** for further support.
### **Need Help?**
If you have any questions or need support, please click the Help button in your ServiceBox account or email us at **support@getservicebox.com**.
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