Customers are Not Able to Pay Consistently Through Credit Card Link
Understanding $0 Entries and Failed Payment Attempts via Credit Card Links
Issue
Some ServiceBox users have reported that their clients face difficulties when paying through the credit card link—payments often require multiple attempts, and invoices may show multiple $0 entries.
What’s Happening:
1. Payment Processing Challenges
These issues are typically due to processing delays or declines handled by your third-party payment processor. ServiceBox does not store or process credit card payments directly, nor do we have access to your payment data.
If clients are experiencing failed payment attempts or unexpected declines, we recommend reaching out to your payment processor’s support team for assistance. They are best equipped to investigate and resolve these issues.
2. Why $0 Entries Appear
$0 payment entries on invoices are not errors or charges. These are automatically generated by the system to reflect payment attempts that failed or were declined. Their purpose is to maintain a complete and transparent log of the transaction history for auditing and troubleshooting.
Conclusion
While the appearance of multiple $0 payment entries may look confusing at first, they serve as a helpful record of unsuccessful attempts—not as actual charges. If you’re seeing recurring issues with payment failures, please contact your payment processor directly for further support.
Need Help?
If you have general questions about how payment processing interacts with ServiceBox, feel free to contact our support team at support@jobboxsoft.com. For payment-specific concerns, please reach out to your payment provider.