---
title: Email Setup - Settings Configuration
description: Email Setup - Settings Configuration
---
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# Email Setup - Settings Configuration
## Choose from four options to improve email deliverability for messages sent through ServiceBox.
### Email Configuration Options in ServiceBox
Ensuring your business emails reach your customers is becoming increasingly complex due to spam filtering. To help maximize deliverability, ServiceBox offers four ways to configure your outgoing emails:
1\. Use the Built-In Email Provider (OK)
If you don’t configure anything, ServiceBox will send emails on your behalf.
- **From address:** `servicebox@app.jobboxsoft.com`
- **Reply-to address:** whatever email you’ve entered as your work email
**Advantages:**
- Easiest setup—works with public domains like Gmail
- Delivery statuses show in the **Email Log Report**
**Disadvantages:**
- The mismatch between “from” and “reply-to” addresses can cause emails to be flagged as spam
### 2. Validate Your Email Address (Better)
You can verify your email address as a trusted sender from within **Settings → Tenant → Email**.
- Add a name and email on the left-hand side and click **Add**
- You’ll receive a verification email—click the link to complete the process
**Result:**
Email will display your verified email address as the "from" and "reply-to" addresses, but will still include "via pm.matsv.net".
**Advantages:**
- Simple setup
- Emails show your real address in both “from” and “reply-to”
- Delivery updates appear in the Email Log Report
**Disadvantages:**
- The “via” tag (pm.matsv.net) might still trigger spam filters
### 3. Configure DNS Entries for Your Domain (Best)
If you own your domain (e.g., `@mycompany.com`) and can access your DNS settings, this is the most effective method.
**Steps:**
- In **Settings → Tenant → Email**, enter your domain on the **right-hand side** and click **Add Domain**
- Click the **gear/settings icon** beside your domain
The following pop-up screen will be displayed:
- Add the provided **DKIM TXT record** and **CNAME Return Path record** to your DNS host
- Click **Verify** once your DNS entries are saved
The DKIM Verified and Return Path Verified checkboxes should get checked off if the system can find the DNS entries you created.
> ⚠️ Note: It may take up to 48 hours for DNS changes to propagate
**Advantages:**
- Strongest email deliverability
- Confirms to the recipient mail servers that ServiceBox is authorized to send for your domain
- Delivery updates appear in the Email Log Report
**Disadvantages:**
- Requires some technical knowledge and access to DNS settings
### 4. Use Your Own SMTP Server (Alternate)
You can also choose to use your own mail server by enabling **"Use Custom SMTP Server"** in your email settings.
**Setup:**
This functions similarly to configuring outgoing mail on a personal device. You can modify the text in the 'User name' field to your company name to change the display name on the email (e.g. Acme Co., acme@gmail.com)
**Advantages:**
- Emails are sent directly from your own provider, improving trust and deliverability (assuming your provider has a good reputation)
**Disadvantages:**
- ServiceBox will not receive delivery feedback
- The Email Log Report will not show send/delivery status
### Conclusion
Select the method that best suits your business needs and technical capacity. For most reliability, we recommend configuring your domain with DNS records (Option 3).
### **Need Help?**
If you have any questions or need support, please click the Help button in your ServiceBox account or email us at **support@getservicebox.com**.
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