---
title: "Error importing time for 'username' 2023-07-17: BadRequest. Details: Invalid Reference Id: Names element id '2345' not found"
description: "Error importing time for 'username' 2023-07-17: BadRequest. Details: Invalid Reference Id: Names element id '2345' not found"
---
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# Error importing time for 'username' 2023-07-17: BadRequest. Details: Invalid Reference Id: Names element id '2345' not found
## Fix the “Invalid Reference Id” error when importing timesheets from ServiceBox to QuickBooks Online.
### Understanding the Error Message
The error message customers often encounter reads:
> **"Error importing time for 'username' 2023-07-17: BadRequest. Details: Invalid Reference Id: Names element id '2345' not found."**
This error occurs when trying to import timesheet hours from ServiceBox to QuickBooks Online. It indicates a reference ID mismatch, meaning QuickBooks cannot find the linked user, customer, or job site based on the ID provided by ServiceBox.
[](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19114333783/original/vkHu7KJnlKqtkzWQIsK_sC7DkTIlDLZu3A.png?1691605930)
### Root Causes of the Error
This error typically stems from broken or missing links between ServiceBox and QuickBooks Online. A common issue is inconsistency between usernames across both platforms. If the username does not exactly match, the sync can fail.
### Steps to Resolve the Issue
1. **Matching Usernames**
- Ensure that the **username** in ServiceBox matches exactly with the **employee name** in QuickBooks Online.
2. **Validating Work Orders**
- Timesheets are often linked to **work orders**. Confirm that the **customer** and **job site** tied to those work orders are properly synced with QuickBooks Online.
3. **Verifying Customer and Job Site Links**
- Manually check each work order connected to the technician’s timesheet.
- Ensure that both the **customer** and **job site** are linked to QuickBooks Online. Re-link if needed.
4. **Adjusting Export Settings**
- In ServiceBox **Settings**, review the export options.
- If you plan to import timesheet data, uncheck:
- **"Export customers with invoices only"**
- **"Ignore job sites with a…"**
- This ensures all relevant data is included in the sync.
[](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19114333858/original/lsZT2MbI4dwk3o4TOzYiFqQ_5GlpPb0QZw.png?1691606051)
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