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Error: Jobsite "abc" for invoice "2201694-1" is linked to an unexpected customer.Invoice will not be transferred.

Fix the “Jobsite linked to an unexpected customer” error when syncing an invoice from ServiceBox to QuickBooks Online.

Error

Jobsite "abc" for invoice "2201694-1" is linked to an unexpected customer. Invoice will not be transferred.

 

How to Resolve the Error

To resolve this error, you will need to unlink both the Customer and Jobsite records from accounting.

Step 1: Unlink the Customer

  • Go to the Customer profile in ServiceBox.

  • Click the Link button and unlink the customer from accounting.

 

Step 2: Unlink the Jobsite

  • Go to the Jobsite profile in ServiceBox.

  • Click the Link button and unlink the jobsite from accounting.

Step 3: Re-run the Sync

  • After unlinking both records, run the sync process again.

 

Need Help?
Click the Help button in the bottom-right corner of your screen when logged in.
If you're still having trouble, contact our support team at support@jobboxsoft.com.