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Error: The customer ledger is already closed and is not accessible

How to resolve sync errors caused by Sage file access conflicts or closed customer ledgers

If you're encountering an error while syncing with Sage, the issue may stem from external file access or the status of the customer ledger. Below are two common causes and how to resolve them.

1. External Program Locking the Sage File

This error may occur if another application is accessing your Sage file, such as Dropbox or Sage Cloud Services.

What to do:

  • If your Sage file is stored in a Dropbox folder, pause Dropbox temporarily.

  • If you're using Sage Cloud Services, pause cloud syncing before re-running the sync from ServiceBox.

2. Customer Ledger Status in Sage

This issue may also relate to the status of a specific customer ledger in Sage, rather than a problem in ServiceBox.

Steps to resolve:

  1. Log in to Sage using your usual credentials.

  2. Navigate to the Customer Ledger:

    • Go to Customers or Accounts Receivable.

    • Select Customer Ledger (or similar, based on your Sage version).

  3. Check the Ledger Status:

    • Identify the customer referenced in the sync error.

    • Ensure the ledger is not marked Closed or Locked.

  4. Open the Ledger (if needed):

    • If closed, change the status to Open or update the accounting period settings.

  5. Save your changes.

  6. Retry the Sync in ServiceBox once the ledger is open.

Need Help?
If you have any questions, contact our support team via the Help button in your account or email support@jobboxsoft.com.