"Errors syncing invoice: Error: Duplicate Document Number Error : You must specify a different number. This number has already been used. DocNumber=2642-2 is assigned to TxnType=Credit Memo with TxnId=7046"

Issue

This error may occur if there is a credit memo in QuickBooks Online with the same transaction number as the invoice you're trying to import from ServiceBox.

Resolution

To resolve the error, try one of the following options:

Option 1: Change the Credit Memo Number
Update the transaction number of the credit memo in QuickBooks Online so that it no longer matches the invoice number.

Option 2: Cancel and Recreate the Invoice in ServiceBox
Cancel the invoice in ServiceBox and create a new one. The new invoice will have a different number that avoids the conflict.

Option 3: Allow Duplicate Transaction Numbers in QuickBooks Online
Adjust your QuickBooks Online settings to allow duplicate transaction numbers.
Refer to this QuickBooks article for instructions:
https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/duplicate-invoice-numbers/00/187161

Choose the option that best suits your accounting setup.

 

Need Help?
 If you’re still encountering issues, contact our support team with the Help button in your account or by email at support@jobboxsoft.com.