---
title: "Errors syncing invoice: Error: There is no income account associated with the item \"There is no income account associated with the item \"Hold Down Assembly\". Is it marked for sale, and has an income account associated with it?\""
description: "Errors syncing invoice: Error: There is no income account associated with the item \"There is no income account associated with the item \"Hold Down Assembly\". Is it marked for sale, and has an income account associated with it?\""
---
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# Errors syncing invoice: Error: There is no income account associated with the item "There is no income account associated with the item "Hold Down Assembly". Is it marked for sale, and has an income account associated with it?"
## This error occurs because the specific line item mentioned in the error does not have an income account associated with it within QuickBooks Online. Let's break down why this happens and how to resolve it.
##### **Why This Error Occurs:**
QuickBooks Online requires every item (product or service) to have an associated income account. The income account tracks the revenue generated when the item is sold. If an item lacks this association, QuickBooks Online cannot properly record the transaction, resulting in synchronization issues with external connectors, such as ServiceBox.
##### **Steps to Resolve the Error:**
To resolve this error, you need to ensure that each item mentioned in the error message is configured correctly within QuickBooks Online. Here are the steps to do so:
**1. Log into QuickBooks Online** - Access your QuickBooks Online account with your login credentials.
**2. Navigate to the Products and Services List** - From the left-hand menu, go to 'Sales' and then select 'Products and Services'.
**3. Locate the Item** - Find the item listed in the error message (e.g., "abc").
**4. Edit the Item** - Click on the 'Edit' button next to the item to open its details.
**5. Check the Sales Information** - Verify that an 'Income Account' is selected.
**6. Assign an Income Account** - If no income account is selected, choose the appropriate income account from the dropdown list. Typically, this would be an account like 'Sales' or 'Services', depending on your business structure.
[](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19128046623/original/Vyq0I081gIRz_KYlzMvVorHV4YgrOGcqVA.png?1716845442)
**7. Save Changes** - After assigning the income account, save your changes.
**8. Retry Synchronization** - Go back to ServiceBox and retry syncing the invoice. The synchronization should proceed without errors if all items have their income accounts correctly set.
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