Exception processing vendor: BadRequest. Details: Business Validation Error: This name is being used by another customer. Please use a different name. You can merge names only when their type (customer, supplier or employee) matches. , .
Fix the “name is being used by another customer” error when syncing vendors from ServiceBox to QuickBooks Online.
Error Message
Exception processing vendor: BadRequest. Details: Business Validation Error: This name is being used by another customer. Please use a different name. You can merge names only when their type (customer, supplier or employee) matches.
Cause
This error occurs when the vendor being imported has the same name as an existing customer in QuickBooks Online. Since QuickBooks does not allow identical names across different types (e.g., customer vs. vendor), the sync fails.
Resolution
To resolve the issue:
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Change the name of either the vendor being imported or the existing customer in QuickBooks Online.
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If the conflicting customer exists in ServiceBox, update the name there.
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Otherwise, change the customer name directly in QuickBooks Online.
Once the names are unique, the vendor sync should complete successfully.
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