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GPS Locations don't show up or are in the wrong place

Why user locations may not display correctly in ServiceBox

ServiceBox relies on your device to determine and report your current location. This information is used for features like check-ins and status changes. However, accurate location tagging depends on several factors outside of our control. Below are some common reasons why location data may be missing or incorrect:

 

  1. Permission hasn't been granted to the app or the device to read the location, then we are unable to determine the user location and tag it to data like check in's and status changes.
  2. There is a time out we specify before which we assume a device isn't going to report a location. If the device is taking too long to report back the user's locations back to the web site or app, we have to proceed with processing. This is for performance considerations.
  3. If the device does not have an accurate way of determining location, the location it reports back may be inaccurate. For example, desktops and laptops may not have a GPS chip installed in them, and instead determine location based on network settings. This can result in a very inaccurate location.

 

Need Help?
Contact support by clicking the Help button in the bottom-right corner of your screen when logged in or email us at support@jobboxsoft.com.