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How do I mark an invoice as Paid in QuickBooks Online?

This article explains how to ensure invoices appear as "paid" when syncing between ServiceBox and QuickBooks Online.

Handling Paid Invoices When Syncing with QuickBooks Online

QuickBooks Online requires an actual payment to mark an invoice as paid—updating the status alone isn’t enough.

When syncing invoice data between ServiceBox and QuickBooks Online, you have two options:

  1. Add the payment in ServiceBox:
    Enter the payment directly into the ServiceBox invoice. When you sync with QuickBooks Online, this will create the payment in QBO and automatically mark the invoice as paid.

  2. Add the payment in QuickBooks Online:
    If you add the payment in QuickBooks Online first, it will mark the invoice as paid in QBO. When you next sync, ServiceBox will recognize the payment and update the invoice as paid within ServiceBox.

 

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