---
title: Opening an Existing Work Order
description: Opening an Existing Work Order
---
[Skip to content](https://learn.getservicebox.com/opening-an-existing-work-order#main-content)
English
Show submenu for translations
[](https://learn.getservicebox.com/knowledge-base?hsLang=en)
Open main navigation
Close main navigation
- English
Show submenu for translations
How can we help you?
- There are no suggestions because the search field is empty.
1. [ServiceBox Support Knowledge Base](https://learn.getservicebox.com/?hsLang=en)
2. [Work Orders](https://learn.getservicebox.com/work-orders?hsLang=en)
3. [Getting Started](https://learn.getservicebox.com/work-orders?hsLang=en#getting-started)
# Opening an Existing Work Order
## This article explains how to open an existing work order, outlines the required fields for creating a new one, and provides guidance on scheduling it using the Scheduler tool.
### **Opening an Existing Work Order**
You can open an existing Work Order in a few different ways:
- From the main ServiceBox page, click on the **Home** link to open the calendar view, which displays the work orders scheduled for the day.
- Click on a time slot to open the associated Work Order.
#### **Alternatively:**
- On the left-hand side, click **Work Orders**, then click the **calendar icon**.
- This view allows basic users to see their full weekly schedule.
Administrators can access all work orders using the list view, while basic users will only see those assigned to them.
### Creating work order - required fields
**Creating a Work Order – Required Fields**
When creating a new Work Order, fields marked with an asterisk (\*) are required.
You’ll notice that not all menu items appear until the basic details are entered and the **OK** button is pressed.
**To proceed:**
- Enter the **Customer Address**, **Job Site**, **Assigned To**, and **Description**.
- Then click **Save**.
> Note: Each company may have custom fields, so this screen may vary slightly.
### Scheduling a work order
Once the work order has been created. You want to schedule the work order from the scheduler. To open up the scheduler click on the schedule button on the top bar.
### **Need Help?**
If you have any questions or need support, please click the Help button in your ServiceBox account or email us at **support@getservicebox.com**.
- [Video Learning](https://learn.getservicebox.com/video-learning?hsLang=en#main-content)
- [Accounting Integrations](https://learn.getservicebox.com/video-learning?hsLang=en#accounting-integrations)
- [FAQs](https://learn.getservicebox.com/faqs?hsLang=en)
- [Getting started](https://learn.getservicebox.com/getting-started?hsLang=en#main-content)
- [User Guides](https://learn.getservicebox.com/getting-started?hsLang=en#user-guides)
- [ServiceBox Mobile](https://learn.getservicebox.com/servicebox-mobile?hsLang=en#main-content)
- [Getting Started](https://learn.getservicebox.com/servicebox-mobile?hsLang=en#getting-started)
- [User Guide Technician](https://learn.getservicebox.com/servicebox-mobile?hsLang=en#user-guide-technician)
- [User Guide Admin](https://learn.getservicebox.com/servicebox-mobile?hsLang=en#user-guide-admin)
- [FAQ](https://learn.getservicebox.com/servicebox-mobile?hsLang=en#faq)
- [New Release](https://learn.getservicebox.com/servicebox-mobile?hsLang=en#new-release)
- [Invoices](https://learn.getservicebox.com/invoices?hsLang=en#main-content)
- [Getting Started](https://learn.getservicebox.com/invoices?hsLang=en#getting-started)
- [Advanced Functionality](https://learn.getservicebox.com/invoices?hsLang=en#advanced-functionality)
- [User Guide](https://learn.getservicebox.com/invoices?hsLang=en#user-guide)
- [FAQ](https://learn.getservicebox.com/invoices?hsLang=en#faq)
- [Quotes](https://learn.getservicebox.com/quotes?hsLang=en#main-content)
- [Getting Started](https://learn.getservicebox.com/quotes?hsLang=en#getting-started)
- [User Guide](https://learn.getservicebox.com/quotes?hsLang=en#user-guide)
- [Advanced Functionality](https://learn.getservicebox.com/quotes?hsLang=en#advanced-functionality)
- [FAQ](https://learn.getservicebox.com/quotes?hsLang=en#faq)
- [Work Orders](https://learn.getservicebox.com/work-orders?hsLang=en#main-content)
- [Getting Started](https://learn.getservicebox.com/work-orders?hsLang=en#getting-started)
- [User Guide](https://learn.getservicebox.com/work-orders?hsLang=en#user-guide)
- [Advanced Functionalities](https://learn.getservicebox.com/work-orders?hsLang=en#advanced-functionalities)
- [Work Order - FAQ](https://learn.getservicebox.com/work-orders?hsLang=en#work-order-faq)
- [Job Sites](https://learn.getservicebox.com/job-sites?hsLang=en#main-content)
- [User Guide](https://learn.getservicebox.com/job-sites?hsLang=en#user-guide)
- [Advanced Functionality](https://learn.getservicebox.com/job-sites?hsLang=en#advanced-functionality)
- [FAQ](https://learn.getservicebox.com/job-sites?hsLang=en#faq)
- [Recurring Work](https://learn.getservicebox.com/recurring-work?hsLang=en#main-content)
- [User Guide](https://learn.getservicebox.com/recurring-work?hsLang=en#user-guide)
- [FAQ](https://learn.getservicebox.com/recurring-work?hsLang=en#faq)
- [Scheduler](https://learn.getservicebox.com/scheduler?hsLang=en#main-content)
- [User Guide](https://learn.getservicebox.com/scheduler?hsLang=en#user-guide)
- [Advanced Functionality](https://learn.getservicebox.com/scheduler?hsLang=en#advanced-functionality)
- [FAQ](https://learn.getservicebox.com/scheduler?hsLang=en#faq)
- [Timesheets](https://learn.getservicebox.com/timesheets?hsLang=en#main-content)
- [User Guide](https://learn.getservicebox.com/timesheets?hsLang=en#user-guide)
- [Advanced Functionality](https://learn.getservicebox.com/timesheets?hsLang=en#advanced-functionality)
- [FAQ](https://learn.getservicebox.com/timesheets?hsLang=en#faq)
- [Inventory](https://learn.getservicebox.com/inventory?hsLang=en#main-content)
- [User Guides](https://learn.getservicebox.com/inventory?hsLang=en#user-guides)
- [FAQ](https://learn.getservicebox.com/inventory?hsLang=en#faq)
- [Vendor Orders](https://learn.getservicebox.com/vendor-orders?hsLang=en#main-content)
- [Getting Started](https://learn.getservicebox.com/vendor-orders?hsLang=en#getting-started)
- [Advanced Functionality](https://learn.getservicebox.com/vendor-orders?hsLang=en#advanced-functionality)
- [User Guide](https://learn.getservicebox.com/vendor-orders?hsLang=en#user-guide)
- [FAQ](https://learn.getservicebox.com/vendor-orders?hsLang=en#faq)
- [Reporting](https://learn.getservicebox.com/reporting?hsLang=en#main-content)
- [Getting Started](https://learn.getservicebox.com/reporting?hsLang=en#getting-started)
- [FAQ](https://learn.getservicebox.com/reporting?hsLang=en#faq)
- [User Guide](https://learn.getservicebox.com/reporting?hsLang=en#user-guide)
- [Integrations](https://learn.getservicebox.com/integrations?hsLang=en#main-content)
- [Accounting Connector](https://learn.getservicebox.com/integrations?hsLang=en#accounting-connector)
- [ServiceBox Payments](https://learn.getservicebox.com/integrations?hsLang=en#servicebox-payments)
- [Product Updates](https://learn.getservicebox.com/product-updates?hsLang=en)
- [Data Services](https://learn.getservicebox.com/data-services?hsLang=en#main-content)
- [FAQ](https://learn.getservicebox.com/data-services?hsLang=en#faq)
- [QuickBooks Desktop](https://learn.getservicebox.com/quickbooks-desktop?hsLang=en#main-content)
- [User Guide](https://learn.getservicebox.com/quickbooks-desktop?hsLang=en#user-guide)
- [Getting Started](https://learn.getservicebox.com/quickbooks-desktop?hsLang=en#getting-started)
- [FAQ](https://learn.getservicebox.com/quickbooks-desktop?hsLang=en#faq)
- [QuickBooks Online](https://learn.getservicebox.com/quickbooks-online?hsLang=en#main-content)
- [Getting Started](https://learn.getservicebox.com/quickbooks-online?hsLang=en#getting-started)
- [User Guide](https://learn.getservicebox.com/quickbooks-online?hsLang=en#user-guide)
- [FAQ](https://learn.getservicebox.com/quickbooks-online?hsLang=en#faq)
- [Printing](https://learn.getservicebox.com/printing?hsLang=en)
- [Sage 50 (Canada)](https://learn.getservicebox.com/sage-50-canada?hsLang=en#main-content)
- [Configuration](https://learn.getservicebox.com/sage-50-canada?hsLang=en#configuration)
- [FAQ](https://learn.getservicebox.com/sage-50-canada?hsLang=en#faq)
- [User Guide](https://learn.getservicebox.com/sage-50-canada?hsLang=en#user-guide)
- [First Steps for ServiceBox Users](https://learn.getservicebox.com/first-steps-for-servicebox-users?hsLang=en#main-content)
- [User Guide](https://learn.getservicebox.com/first-steps-for-servicebox-users?hsLang=en#user-guide)
- [FAQ](https://learn.getservicebox.com/first-steps-for-servicebox-users?hsLang=en#faq)
- [Configuring Your ServiceBox Site](https://learn.getservicebox.com/configuring-your-servicebox-site?hsLang=en#main-content)
- [Getting Started](https://learn.getservicebox.com/configuring-your-servicebox-site?hsLang=en#getting-started)
- [User Guides](https://learn.getservicebox.com/configuring-your-servicebox-site?hsLang=en#user-guides)
- [FAQ](https://learn.getservicebox.com/configuring-your-servicebox-site?hsLang=en#faq)
- [Advanced Functionality](https://learn.getservicebox.com/configuring-your-servicebox-site?hsLang=en#advanced-functionality)
- [Customer](https://learn.getservicebox.com/customer?hsLang=en#main-content)
- [User Guide](https://learn.getservicebox.com/customer?hsLang=en#user-guide)
- [Advanced Functionality](https://learn.getservicebox.com/customer?hsLang=en#advanced-functionality)
- [FAQ](https://learn.getservicebox.com/customer?hsLang=en#faq)
- [Notes](https://learn.getservicebox.com/notes?hsLang=en)
- [To Dos](https://learn.getservicebox.com/to-dos?hsLang=en#main-content)
- [Getting Started](https://learn.getservicebox.com/to-dos?hsLang=en#getting-started)
- [To Dos - User Guide](https://learn.getservicebox.com/to-dos?hsLang=en#to-dos-user-guide)
- [Vendor](https://learn.getservicebox.com/vendor?hsLang=en#main-content)
- [User Guide](https://learn.getservicebox.com/vendor?hsLang=en#user-guide)
[![sblogo-whiteandtransparent120x30\[8666\]](https://learn.getservicebox.com/hs-fs/hubfs/sblogo-whiteandtransparent120x30%5B8666%5D.png?width=120&height=30&name=sblogo-whiteandtransparent120x30%5B8666%5D.png "sblogo-whiteandtransparent120x30[8666]")](https://learn.getservicebox.com/knowledge-base?hsLang=en)
Copyright © 2026