QuickBooks Desktop - Customer, Job Site or Work Order linked to ServiceBox customer 'X' was not found in QuickBooks. May have been deleted or deactivated. Please unlink in ServiceBox and retry connector to relink or recreate.

This error message happens when an invoice is being downloaded from ServiceBox to QuickBooks Desktop and the QuickBooks customer record that is linked to the customer, job site or work order for the invoice is not found. 

This can happen when the record has been deleted or inactivated in QuickBooks Desktop. 

To fix this issue

Unlink the customer, jobsite or work order in ServiceBox from the QuickBooks customer by editing the record in ServiceBox, unchecking the link check box at the bottom of the screen and saving.

Need Help?
If you continue to experience issues, reach out to our support team via the Help button in your ServiceBox account or email us at support@jobboxsoft.com.