---
title: QuickBooks Desktop or Sage- Accounting Connector - Troubleshooting Invoice Issues
description: QuickBooks Desktop or Sage- Accounting Connector - Troubleshooting Invoice Issues
---
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# QuickBooks Desktop or Sage- Accounting Connector - Troubleshooting Invoice Issues
## If you're having trouble syncing an invoice from ServiceBox to your accounting software, this guide outlines key areas to check—including customer, job site, invoice, and item-related issues—along with steps to resolve common syncing errors.
### Troubleshooting Invoice Sync Issues with Accounting Software
If you are having problems getting an invoice to sync with your accounting application, the following steps may help identify and resolve the issue.
### Issues with Customer
First, verify whether the **customer on the invoice** has synced to accounting.
1. Go to the **Customer** profile in ServiceBox.
2. Click **Edit**.
3. Scroll to the bottom to check if the **"Linked to accounting"** checkbox is present and selected.
If the customer is **not linked**, syncing may fail due to:
- **Name too long** for the accounting software (check for related connector error messages).
- **Duplicate names** in ServiceBox (only one can be synced to accounting).
- The customer was **deleted from accounting** after linking.
- **Solution**: Uncheck the "Linked" checkbox, save, and re-import the customer.
### Issues with Job Site (QuickBooks and QuickBooks Online Only)
Check if the **job site** is properly linked:
1. Open the **Job Site** in ServiceBox.
2. Click **Edit**.
3. Confirm:
- A **customer is selected** in the dropdown.
- The **"Linked to accounting"** checkbox is present and selected.
If syncing still fails, it could be due to:
- **Job site name exceeds the character limit** in the accounting software.
- **Duplicate job site names** under the same customer.
If the job site was **deleted from accounting**, unlink and re-import it using the same steps as above.
### Issues with Invoice
If the customer and job site are linked but the **invoice still doesn’t sync**, check the invoice date:
- Go to the **Accounting Settings** in ServiceBox.
- Check the setting for **“Import Invoices Dated On Or After.”**
- If this date is **after** your invoice date, the invoice will be skipped.
**Solution**:
Update either the **invoice date** or the **setting date** to ensure it falls within the valid sync range.
### Issues with Invoice Items
If syncing still fails, the issue may be with **one of the invoice items**:
- **QuickBooks Online only**: Items cannot have the **same name as an item category** already in QuickBooks Online. Error messages should indicate this.
> 💡 Tip: On the **desktop connector**, double-click the error message row to view the full error details.
**Need Help?**
If you have any questions or need support, please click the **Help** button in your ServiceBox account or email us at **support@getservicebox.com**.
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