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Receiving Money From ServiceBox Payments

Expected timelines for receiving funds from ServiceBox Payments transactions.

When a customer pays your company through ServiceBox Payments, when can you expect that money to enter your bank account?

The short answer is that new customers should see the payment in their bank account 5–6 business days after the transaction. Here's why:

  • Payments are settled daily via EFT (Electronic Funds Transfer).

  • The transaction is held for 2 business days in your merchant account at Paysafe.

  • On the 3rd business day, the funds are sent to your bank.

  • Your bank may take 2–3 additional business days to process and display the deposit.

 

Example: Payment Process Timeline for a Monday Transaction

Monday: Merchant processes transactions

Monday night : Transactions are settled by Paysafe

Tuesday-Wednesday: Settlement is kept on merchant’s account at Paysafe

Thursday: Paysafe sends the settlement to the merchant, who receives it in their bank account in 2-3 business days (depending on their bank)

 

Note:
After six months with ServiceBox Payments, you can apply to reduce the hold period by 1 business day.

Merchants can monitor transactions, settlements, and payment history through their Paysafe back-office portal.

 

 

Need Help?
Contact support by clicking the Help button in the bottom-right corner of your screen when logged in or email us at support@jobboxsoft.com.