Introduction
In this article, we address a common sync error encountered in ServiceBox when syncing user timesheets with QuickBooks Online. We'll explore how the 'Ignore Job Sites' setting impacts this process and offer guidance to resolve related issues for accurate data synchronization.
Understanding the Sync Error
During the synchronization process, you may encounter an error indicating that a specific date has not been synced for a user. This usually occurs when either the customer or the job site associated with a work order hasn’t been synced to QuickBooks Online. For timesheet entries to transfer correctly, both must be synced.
The 'Ignore Job Sites' Setting
ServiceBox includes a setting that allows job sites to be ignored during sync. While this may simplify some workflows, it can also lead to sync errors—particularly when time entries are not linked to invoices. If timesheets reference job sites that are not synced, those entries will not be sent to QuickBooks Online.
Resolving Job Site Sync Issues
To fix sync errors caused by job site exclusions:
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Review the work order to confirm whether an invoice exists.
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If no invoice is present, verify that both the customer and job site are synced to QuickBooks Online.
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If timesheet data is not syncing as expected, consider disabling the Ignore Job Sites setting to ensure the job site is included in the sync.
Conclusion
Understanding the role of job sites in the sync process—and how the Ignore Job Sites setting can interfere—is key to resolving timesheet sync issues. Ensuring both customers and job sites are properly synced helps maintain accuracy and consistency in your QuickBooks Online records.
Need Help?
Contact support by clicking the Help button in the bottom-right corner of your screen when logged in or email us at support@jobboxsoft.com.