ServiceBox Payments - Overview
Summary
ServiceBox is a product designed to help you manage all aspects of your business workflow, and we want to provide an exceptional experience when it comes to receiving payments from customers. With ServiceBox Payments, you can do the following things:
- Merchant Account - You will now have a merchant account that tracks all online payments processed through ServiceBox.
- Portal Payments - You can place a "Pay invoice Now" button directly onto your e-invoices so customers can pay you immediately through an online portal. Alternatively, you can generate a payment link and send it via email. Either option utilizes an online payment portal that dramatically speeds up the rate at which you receive payments for your work.
- Onsite Invoice Payments - Your technicians can take payments directly at a job site by entering the credit card information using the payment button/link within the invoice.
- Handpoint Devices - Now your company can arrive at a job site and process a card transaction using a physical card-swiping device. Each transaction processed from this device will be added directly to ServiceBox as a payment.
Payment Processing
We've partnered with PaySafe Payments and have integrated their payment processor to enable credit card processing in our software. PaySafe is a registered Level 1 PCI Compliant processor. This means that your information and your customers' data are safe and secure.
For more information about PaySafe, please visit this link: https://www.paysafe.com/
Depending on the region or country of origin, other third-party service providers (e.g., Paysafe) may also be utilized. All partners will fall into Level 1 PCI compliance and are thus certified.
Once you apply for a merchant account, your account will be associated with one of our PaySafe partners, ensuring that all your credit card information is secure and your account is safe.
For information on how to apply for a merchant account, click here.
PCI Compliance
Here's some info on PCI level 1 compliance - A PCI level 1 merchant will be subject to a PCI DSS audit annually by an authorized PCI QSA auditor. They must also perform a PCI ASV scan every quarter by the Approved Scanning Vendor (ASV) and send those scans to the appropriate authorities.
PCI level 1 is the strictest PCI DSS compliance level and is the only level that requires an on-site PCI DSS audit every year. For this reason, becoming PCI compliant often takes longer for level 1 merchants.
Besides, merchants must report the results of their audits to the “acquiring banks” defined by the PCI SSC. It should be noted that acquiring banks are subject to payment brand rules and procedures regarding merchant compliance.
Source: PCI DSS Guide Compliance Levels
Other Sources on Level 1 PCI Compliance:
Processing Fees
We have a competitive processing fee for ServiceBox payments. Our Payment Fees for credit card (Mastercard and VISA) transactions are as follows:
2.75% + $0.25 per transaction
| Fee Detail | Fee Amount |
| Transaction Fees (Successful and Failed Transactions) | $0.25 |
| EFT Transfer Fees | $0 |
| Refunds | $0 |
| Chargeback Fee | $25 |
| Chargeback Retrieval/Reversal | $15 |
Note: A chargeback occurs when a payer disputes a credit card transaction.
Note: Taxes are applied to all fees based on your geographic location.
Note: Processing Fees for American Express Credit cards are 3.55% + $0.25 per transaction
Payment Schedule
Payout is sent through EFT on the 3rd day after transactions are processed, and it takes 2-3 business days to see the payout in your bank account (depending on your bank). EFT payouts are sent daily (minus weekends/holidays).
Handpoint Devices
An exciting new addition to our product offerings is the ability to use a physical payment device for in-office or remote payments. Your technicians can use a Handpoint device that they can connect to through Bluetooth on their phone. Once the device is connected to your ServiceBox account, all transactions processed through the device will be captured in your ServiceBox account.
We hope that by integrating these options directly into ServiceBox, we can continue to develop our product into a single, all-in-one business solution for you.
Portal Payments
Once you've been approved for the Merchant account, you'll be able to place a "Pay Now" button directly on the invoice, so your customers can pay online at first glance. No more paper checks, postal system, wait times, etc. This is a game-changer for ServiceBox users who are frustrated by the slow payment process.
Here's a sample of what the Payment Button looks like on a ServiceBox invoice:
For a more detailed explanation of portal payments, click here.
Need Help?
Contact support by clicking the Help button when logged in, or email us at support@jobboxsoft.com.