Setting Default Delivery Address for Vendor Orders in ServiceBox
By default, ServiceBox sets the delivery address on Vendor Orders (VOs) to the jobsite. While this suits most field operations, some businesses prefer materials delivered to their office or warehouse. This article explains how the default works, how to change it manually, and what’s coming to make it configurable.
Current Default Setting: Ship to Jobsite
Vendor Orders in ServiceBox are automatically set to ship materials to the jobsite linked to the work order or project. This was based on feedback from most ServiceBox users who wanted materials delivered directly to the field to reduce handling and delays.
How to Manually Change the Delivery Address
If you'd prefer materials sent to your office or warehouse, you’ll need to manually update the “Ship To” field when creating a vendor order. Here's how:
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Create a Vendor Order
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Go to the New menu and select Vendor Order.
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Fill in required fields like Order Date, Location, Status, and Vendor.
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Change the 'Ship To' Address
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By default, the jobsite address will be selected.
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Click the dropdown in the Ship To field.
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Select your company’s office or warehouse address from the list.
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Save the Order
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Once all details are complete, click Save.
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Training Tip for Your Team
To avoid errors or delays, we recommend training your staff to always review and update the delivery address when creating Vendor Orders. Selecting the correct Ship To location at the start saves time and prevents misdeliveries.
Coming Soon: Configurable Default Address
This feature has been flagged as a feature request. In the future, admins will be able to set whether Vendor Orders default to the jobsite or the company’s main office/warehouse. This added flexibility will reduce manual steps for teams with centralized delivery preferences.