Summary
ServiceBox's SMS messaging add-on for Enroute and Day Before Notifications is a valuable tool for improving communication with your clients. It offers a cost-effective way to send important updates via text messages, ensuring that your clients stay informed in real-time. When a client activates the SMS messaging add-on, ServiceBox uses the stored mobile number to deliver Enroute and Day Before Notifications in the form of SMS messages.
Setting up SMS messaging
- Enroute and Day Before Notifications: With the SMS messaging add-on enabled, the Enroute and Day Before Notifications are exclusively sent as text messages. This is a valuable feature for businesses that prioritize real-time updates and prefer text-based communication with their clients. By activating this feature in your Settings, you can send Enroute and Day Before Notifications via text messages, rather than defaulting to email communication. This ensures that your clients receive timely updates and reminders in a format that suits their preferences. To activate this feature go to: Settings -> Plan -> Add On
- Client Mobile Numbers: To make this service possible, ServiceBox requires the client's mobile number. This information is stored in the Customer profile within ServiceBox. Ensuring accurate and up-to-date contact details for your clients is crucial for the smooth functioning of this feature.
Work Order Communication
It's important to note that ServiceBox's SMS messaging add-on is primarily designed for Enroute and Day Before Notifications. For other types of communication, such as sending detailed information from a Work Order to a Customer, ServiceBox offers the Email feature in the Work Order. This allows you to send comprehensive information and reports to your clients, meeting their specific needs and preferences.
In conclusion, ServiceBox's SMS messaging add-on for Enroute and Day Before Notifications is a valuable tool for improving communication with your clients. It offers a cost-effective way to send important updates via text messages, ensuring that your clients stay informed in real-time. Remember to keep client mobile numbers up to date in the Customer setup/portfolio for seamless operation of this feature. For other forms of communication, such as detailed Work Order reports, the Email feature in Work Orders is at your disposal.
Need Help?
Contact support by clicking the Help button in the bottom-right corner of your screen when logged in or email us at support@jobboxsoft.com.