When a jobsite’s parent customer is changed in ServiceBox, QuickBooks Online may return a message like:
“This jobsite is not linked to the expected customer [Customer Name]. Do you want to relink?”
What This Means
QuickBooks Online recognizes that the jobsite no longer matches its originally linked customer and will block the invoice from syncing unless this relationship is corrected.
What to Do
To successfully transfer the invoice to QuickBooks Online:
-
Unlink the jobsite and parent customer in ServiceBox.
-
Relink them under the correct customer.
-
Run the sync again.
⚠️ Important: If you click "Continue" when prompted by QuickBooks Online, the invoice will not sync. Always unlink and relink first to ensure proper transfer.