--- title: "Troubleshooting Guide: Resolving Invoices Not Displaying Under Correct Job Sites in QuickBooks Desktop" description: "Troubleshooting Guide: Resolving Invoices Not Displaying Under Correct Job Sites in QuickBooks Desktop" --- [Skip to content](https://learn.getservicebox.com/troubleshooting-guide-resolving-invoices-not-displaying-under-correct-job-sites-in-quickbooks-desktop#main-content) English Show submenu for translations [![ServiceBox Workmark OrangeGradient](https://learn.getservicebox.com/hs-fs/hubfs/ServiceBox%20Workmark%20OrangeGradient.png?width=225&height=57&name=ServiceBox%20Workmark%20OrangeGradient.png)](https://learn.getservicebox.com/knowledge-base?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [ServiceBox Support Knowledge Base](https://learn.getservicebox.com/?hsLang=en) 2. [QuickBooks Desktop](https://learn.getservicebox.com/quickbooks-desktop?hsLang=en) 3. [User Guide](https://learn.getservicebox.com/quickbooks-desktop?hsLang=en#user-guide) # Troubleshooting Guide: Resolving Invoices Not Displaying Under Correct Job Sites in QuickBooks Desktop ### **Summary** When using ServiceBox in conjunction with accounting software like QuickBooks Desktop, users may encounter an issue where invoices are not displayed under the correct job sites. This article provides a Step-by-step guide to troubleshoot and resolve this problem.   ### **Understanding the Issue** When Invoices are synced from ServiceBox with QuickBooks Desktop, invoices are not displayed under the correct job sites, it may show under the customer within QuickBooks.  [![](https://learn.getservicebox.com/hs-fs/hubfs/image-png-May-26-2026-05-41-36-8509-PM.png?width=670&height=440&name=image-png-May-26-2026-05-41-36-8509-PM.png)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19123792179/original/EWR3Qit90pL8LDjsu2B3FfA7jQt8fE-1jg.png?1709229007) The core of the issue lies in the job information attached to the customer in QuickBooks Desktop. If job information is filled out, it may prevent the creation of a new job site during the export process, even if the option to export job sites is selected.   The customer record will be created within ServiceBox; however, the jobsite will not. ### **Steps to Resolve the Issue** #### **1. Add the Jobsite in ServiceBox** - Open the customer - Go to the **Job Sites** tab - Click on the **Add Job Site** button [![](https://learn.getservicebox.com/hs-fs/hubfs/image-png-May-26-2026-05-55-25-1459-PM.png?width=670&height=322&name=image-png-May-26-2026-05-55-25-1459-PM.png)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19123794780/original/dc9w1rGj2EenLwAyU8h8baqx1f05g7aYxw.png?1709232173)   #### **2. Clear Job Information in QuickBooks Desktop** - In QuickBooks, navigate to the customer’s **Job Info** tab - Clear any job-related information that may be blocking the sync [![](https://learn.getservicebox.com/hs-fs/hubfs/image-png-May-26-2026-05-57-03-1202-PM.png?width=670&height=494&name=image-png-May-26-2026-05-57-03-1202-PM.png)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19123792034/original/X3FGqOVy4ExQHoqW-dWyUAnf3vaZ84VBAA.png?1709228839)   #### **Delete ServiceBox-Originated Invoices in QuickBooks** - Delete any invoices in QuickBooks that were imported from ServiceBox - Be careful to only delete invoices that originated in ServiceBox—not those created manually in QuickBooks [![](https://learn.getservicebox.com/hs-fs/hubfs/image-png-May-26-2026-05-59-32-2892-PM.png?width=667&height=584&name=image-png-May-26-2026-05-59-32-2892-PM.png)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19123792099/original/pZCILKmkqTXGYqdmkh6ecM0qOiJDQcD9JQ.png?1709228903)   #### **4. Unlink Customer and Invoices in ServiceBox** **Unlink the Invoice:** - Open the invoice - Uncheck “Linked to QuickBooks Invoice” to remove the link [![](https://learn.getservicebox.com/hs-fs/hubfs/image-png-May-26-2026-06-11-22-5498-PM.png?width=670&height=326&name=image-png-May-26-2026-06-11-22-5498-PM.png)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19123792278/original/F-FMtQ0v2qz0bEMqdtDB8JopybSfr9Nj0Q.png?1709229127)   - **Unlink the Customer:** - Open the customer record - Click on the **Links** button ![](https://learn.getservicebox.com/hs-fs/hubfs/image-png-May-26-2026-06-16-04-2971-PM.png?width=1210&height=633&name=image-png-May-26-2026-06-16-04-2971-PM.png) - Click **Delete** to remove the link between ServiceBox and QuickBooks ![](https://learn.getservicebox.com/hs-fs/hubfs/image-png-May-26-2026-06-15-15-1729-PM.png?width=1231&height=520&name=image-png-May-26-2026-06-15-15-1729-PM.png) #### **5. Run the Sync Again** - After completing the above steps, initiate the synchronization in ServiceBox - The system should now be able to create new job sites in QuickBooks and correctly link the invoices #### **6. Verify the Results** - Check that invoices are now displaying under the appropriate job sites in QuickBooks Desktop - Invoices should be linked not just to the parent customer but also to the specific job site [![](https://learn.getservicebox.com/hs-fs/hubfs/image-png-May-26-2026-06-26-22-2721-PM.png?width=1562&height=997&name=image-png-May-26-2026-06-26-22-2721-PM.png)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19123794340/original/c2pysEl6kFfVb8zvZJZOk6RQRG1AHxpmGw.png?1709231574) ### **Conclusion** By following these steps, you should be able to resolve the issue of invoices not displaying under job sites in QuickBooks Desktop.  **Need Help?** If you have any questions or need support, please click the **Help** button in your ServiceBox account or email us at **support@getservicebox.com**.   - [Video Learning](https://learn.getservicebox.com/video-learning?hsLang=en#main-content) - [Accounting Integrations](https://learn.getservicebox.com/video-learning?hsLang=en#accounting-integrations) - 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