Troubleshooting QuickBooks Timesheet Import - Getting Started

Occasionally, we get a message like this popping up when trying to import timesheets:

This employee is set to have activities transferred to paychecks. Activities for this employee must have a payroll item.

If this happens, there are two options for fixing it:

1.  If you do not use QuickBooks for Payroll, go to the Employee tab in QuickBooks and select the employee and edit it. On the 'Payroll and Compensation Tab,' uncheck 'Use time data to create paychecks'. 

2. If you are using QuickBooks for Payroll, then you need to map payroll items in 'TimeRewards'. To do this, in TimeRewards, click on QuickBooks in the sidebar. Then click 'Map Payroll Items' and click 'Edit settings'.  You can then either map timesheet transactions based on Employee Type, Service Item or Project, or you can map timesheets for individual employees.

Select whichever option suits your needs.

Need Help?

If you have any questions or need support, please click the Help button in your ServiceBox account or email us at support@getservicebox.com.