Troubleshooting Signature Display Issues on Mobile Device in ServiceBox

Introduction

Customers occasionally encounter issues with electronic signatures not appearing correctly on quotes or documents within ServiceBox. These problems may include blurred, incomplete, or missing signatures. This guide outlines how to identify the cause and resolve these issues effectively.

Understanding the Issue

Signature display problems can stem from:

• Browser inconsistencies

• Device or screen size differences

• How the signature was entered (e.g., zooming in too far)

Using the ServiceBox Portal

If the signature was made via the ServiceBox portal, check:

1. Device Used – Was the signature created on a mobile device or desktop?

2. Screen Zoom Level – Excessive zooming on mobile devices can distort or cut off signatures.

Primary Concern

One of the primary concerns when signing on a mobile device is the tendency for users to zoom in excessively, which can inadvertently cause issues with the signature process. Upon analysis, it has been observed that excessive zooming can lead to difficulties in capturing signatures accurately. While it may not be feasible to prevent users from zooming in entirely, there are steps that can be taken to minimize the impact of this behavior.

Recommendations for Customers

To address this issue, we recommend requesting customers to refrain from zooming in too much before signing. Instead, they should ensure that the entire signature area, including its border, is visible on the screen. Additionally, customers should verify that their complete signature is visible within the designated area before clicking the Approve button. This simple precaution can significantly reduce the likelihood of signature-related issues on mobile devices.

In instances where signatures have not been captured accurately due to zooming issues, it is advisable to request customers to re-sign the document. When doing so, emphasize the importance of ensuring that the entire signature area, along with its border, remains visible on the screen throughout the signing process.

Seeking Help from Support

If the above steps don’t solve the problem, it’s time to reach out to the ServiceBox support team: support@jobboxsoft.com

1. Provide a detailed description – Explain specifically what is wrong with the signatures.

2. Include examples – Screenshots or examples of the issue should be clear and preferably not taken with a cell phone camera.

For ServiceBox customers encountering similar issues, following the steps above should aid in troubleshooting the problems. Remember to keep all communication with the support team clear, concise, and documented to expedite the resolution process.