---
title: Troubleshooting Timesheet Sync Issues with ServiceBox and QuickBooks
description: Troubleshooting Timesheet Sync Issues with ServiceBox and QuickBooks
---

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# Troubleshooting Timesheet Sync Issues with ServiceBox and QuickBooks

## Follow these steps to troubleshoot and resolve ServiceBox timesheet sync issues with QuickBooks Online.

### **Introduction**

Efficient time management is crucial for any business, and when it comes to syncing timesheets with accounting software like QuickBooks, seamless integration is key. However, ServiceBox users may occasionally encounter issues with syncing timesheets. This article delineates the steps to troubleshoot and resolve timesheet syncing issues effectively.

### **Ensure Timesheets Are Submitted**

The first and foremost step in troubleshooting timesheet sync issues is to ensure that all relevant timesheets are properly submitted within ServiceBox. Timesheets marked as "Submitted" are eligible for syncing, while unsubmitted ones will not be processed. Double-check the submission status of your timesheets to ensure they are ready for synchronization.

[![](https://learn.getservicebox.com/hs-fs/hubfs/image-png-Aug-04-2026-04-58-17-7407-PM.png?width=670&height=291&name=image-png-Aug-04-2026-04-58-17-7407-PM.png)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19125088017/original/p9pEHazC75LepLeojHRx3GaY_GmqqSepHQ.png?1711553865)

 

### **Check Connector Settings**

Navigate to the connector settings within your ServiceBox account to review and verify the 'Timesheet Import Date.' It's crucial to ensure that the import date is accurately set to include the timesheets you are trying to sync.

- Open QuickBooks Online

                          ![](https://learn.getservicebox.com/hs-fs/hubfs/image-png-Aug-04-2026-04-59-30-0988-PM.png?width=290&height=222&name=image-png-Aug-04-2026-04-59-30-0988-PM.png)

- Navigate to "Settings"
- Click on the "Timesheets" tab
- Ensure that the 'Timesheet Import Date' is correctly set to include the timesheets you are trying to sync.

![](https://learn.getservicebox.com/hs-fs/hubfs/image-png-Aug-04-2026-05-00-18-1621-PM.png?width=670&height=270&name=image-png-Aug-04-2026-05-00-18-1621-PM.png)

### **Customer and Jobsite Verification**

Verify that the customer and jobsite related to the non-syncing work order hours are properly synced over to QuickBooks.

#### **Customer verification**

- Open the work order associated with the timesheet that is not syncing.
- Click on "View Customer"

![](https://learn.getservicebox.com/hs-fs/hubfs/image-png-Aug-04-2026-05-10-51-9047-PM.png?width=1093&height=831&name=image-png-Aug-04-2026-05-10-51-9047-PM.png)

 

Under Accounting Integration, it should say "Has been exported to QuickBooks Online"

![](https://learn.getservicebox.com/hs-fs/hubfs/image-png-Aug-04-2026-05-13-19-9817-PM.png?width=560&height=372&name=image-png-Aug-04-2026-05-13-19-9817-PM.png)

#### **Jobsite verification**

- Open the work order associated with the timesheet that is not syncing.
- Click on "View Jobsite"

![](https://learn.getservicebox.com/hs-fs/hubfs/image-png-Aug-04-2026-05-15-18-1962-PM.png?width=1066&height=832&name=image-png-Aug-04-2026-05-15-18-1962-PM.png)

- Click on "Detail"

              ![](https://learn.getservicebox.com/hs-fs/hubfs/image-png-Aug-04-2026-05-16-49-4611-PM.png?width=560&height=279&name=image-png-Aug-04-2026-05-16-49-4611-PM.png)

- Click on "Links"

              ![](https://learn.getservicebox.com/hs-fs/hubfs/image-png-Aug-04-2026-05-18-47-9096-PM.png?width=1094&height=482&name=image-png-Aug-04-2026-05-18-47-9096-PM.png)<https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19125089221/original/-ubth2SGD3-c0VCoAOfIVWB6kp3SXlyc6A.png?1711554604>

 

- Ensure that the Job Site link to QuickBooks Online is established

              ![](https://learn.getservicebox.com/hs-fs/hubfs/image-png-Aug-04-2026-05-18-21-5735-PM.png?width=561&height=219&name=image-png-Aug-04-2026-05-18-21-5735-PM.png)

By following these steps, you can identify and rectify any underlying issues hindering the synchronization of timesheets between ServiceBox and QuickBooks.

### **Need Help?**

If you have any questions or need support, please click the **Help** button in your ServiceBox account or email us at **support@getservicebox.com**.

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