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How to Place a Vendor Order

You probably deal with many types of vendors—manufacturers, wholesalers, retailers, and maintenance providers—each with their own process. With ServiceBox, you can manage them all in one place. This article walks you through the full vendor order workflow, from creation to sync with your accounting software.

Step 1: Create the Vendor Order

You can start a Vendor Order from the Vendor Order tab or directly within a Work Order.

Navigation:
Go to the New menu → Select Vendor Order

Fill in the following fields:

    • Order Date – Defaults to today; change if needed.

    • Location – Appears if Multi-Location is activated.

    • Order Status – Automatically set to Draft so the order can be edited.
      → Learn more: Vendor Order Status Settings

    • Assigned To – Assign a user if needed.

    • Vendor – Search your list or click Add Vendor to create a new one.

    • Ship To – Defaults to your company location; select another if needed.

    • Description – Include terms, delivery dates, or special instructions.

 

Screenshot 2025-07-03 110713

 

Click Save once the details are entered.

 

Order Items Tab

Add inventory or non-inventory items to the order:

  • Item Description

  • Unit Cost

  • Quantity

  • Taxes

  • Total Cost

Step 2: Email the Vendor Order

Before emailing, change the Order Status to lock the order and prevent edits.


To send the email:

  1. Click the Email tab.

  2. The To field will auto-fill if the vendor’s email is saved.

  3. CC/BCC fields populate based on Vendor Email Settings.

  4. Attach any files as needed.

  5. Click Send Email.

 

 

Step 3: Receive the Items

  1. Change the Order Status to Received.

  2. Fill in the Received Date (must be on or after the Order Date).

 

This will open a new tab: Received Items

  • Manually input the Quantity Received per item

  • Or click Received All Items to receive everything at once

Important:
If you’re ordering Inventory items, the Received Location field is required. Select the inventory location to process the receipt.  

 

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Step 4: Sync to Your Accounting Software

Once all items are received, run the Accounting Connector Sync. This pushes both the Purchase Order and Receipt/Bill into your connected accounting system.

Helpful guides by integration:

Need to place a Vendor Order from a Work Order?

Check out this related article for a specialized workflow:
👉 How do I place Vendor order out of a Work Order?