Verifying Email Domains - FAQ
How to Resolve Domain Verification Issues Caused by DNS Entry Duplication
The most common reason a domain doesn't verify when setting up DNS records is accidental duplication of the domain name due to how your DNS provider handles entries.
Why This Happens
Some DNS providers automatically append the main domain to any record you enter. If you copy and paste the full record, such as:
2021042933pm._domainkey.example.com
into your DNS provider, the provider may generate the record as:
2021042933pm._domainkey.example.com.example.com
This duplication causes the domain verification to fail.
How to Fix It
Instead of entering the full domain record, only enter the subdomain/prefix:
2021042933pm._domainkey
The DNS system will then automatically complete the entry as:
2021042933pm._domainkey.example.com
ensuring the domain verifies correctly.
Need Help?
If you're still having trouble verifying your domain, contact our support team via the Help button in your account or email support@jobboxsoft.com.