Where to Find It
You can locate the Allow Email Replay feature by following these steps:
- Navigate to your Settings tab
- Scroll down to the Features section
- Find and check the box labeled Allow Email Replay
- Click Save to enable the feature
Once activated, this option will become available for all email-related actions within ServiceBox — including Quotes, Work Orders, Invoices, Vendor Orders, and Recurring Work.
How It Works
When you send an email from ServiceBox (for example, from a quote or work order), the system automatically logs whether the email was sent. Previously, customers couldn’t see the delivery status of those emails — whether they were queued, delivered, or failed.
With the Allow Email Replay feature enabled, a new History button will appear under the Email tab for your records. This button provides detailed insight into each email’s delivery state.
Understanding Email States
Here’s what each email state means:
- Queued: The email is still in the ServiceBox email queue and is being processed.
- Sent Successfully: The email has been successfully sent from the ServiceBox server and should appear in the recipient’s inbox (or possibly in their spam/junk folder).
This visibility helps you quickly determine whether an email issue lies within ServiceBox or the recipient’s email system — saving you time and effort troubleshooting.
Additional Reporting Options
In addition to viewing individual email histories, you can also use the Email Log Reports under the reporting tools. This report provides an overview of all email activities and their delivery statuses, helping you track communication across your entire organization.
Why This Feature Matters
The Allow Email Replay feature was developed to give customers peace of mind and control over their email communication. No more wondering if your messages went through; now you can confirm it directly within ServiceBox.
With this feature, you’ll be able to:
- Monitor the real-time status of outgoing emails.
- Quickly identify and resolve delivery issues.
- Improve transparency and accountability in customer communication.
In Summary
The new Allow Email Replay feature:
- Is found under Settings > Features
- Adds a History button to email tabs for detailed tracking.
- Displays whether emails are queued or sent successfully
- Provides additional visibility through Email Log Reports
We hope this update helps streamline your communication and gives you more confidence when managing emails through ServiceBox.