Where to Find the Feature
You can find and enable this feature in your ServiceBox Settings:- Navigate to the Settings tab
- Go to the Features section
- Under Work Order Features, look for the option labeled “Show Unit History Link on Work Order Notes”
- Check the box and click Save to activate it
Once enabled, this feature becomes available inside your Work Orders.
How It Works
After you enable Show Unit History Link, here’s what you’ll notice:- When you open a Work Order, you’ll see the Work Note tab
- If a unit (or piece of equipment) is associated with previous work, a “History” link will now appear beside it
This History link lets you quickly view where that specific unit has been used in the past within your ServiceBox account.
What the Unit History Shows
Clicking the History link displays a detailed list of previous work orders that used the same unit. This allows your team to easily track the unit’s service or maintenance record across time.
You can even sort the list by date, job site, or other details to find the information you need faster.
Why This Feature Matters
The Show Unit History Link feature adds transparency and efficiency to your workflow by helping you:- Instantly see the full service history of any unit or equipment
- Track usage across different work orders or job sites
- Quickly access previous records for troubleshooting or maintenance insights
- Save time by viewing history directly within the work order — no need to search elsewhere.
This feature is handy for businesses managing recurring maintenance, rentals, or service contracts involving specific assets or units.