---
title: Why am I Unable to View the Work Order Despite the Red Highlight on the Work Order Tab?
description: Why am I Unable to View the Work Order Despite the Red Highlight on the Work Order Tab?
---
[Skip to content](https://learn.getservicebox.com/why-am-i-unable-to-view-the-work-order-despite-the-red-highlight-on-the-work-order-tab#main-content)
English
Show submenu for translations
[](https://learn.getservicebox.com/knowledge-base?hsLang=en)
Open main navigation
Close main navigation
- English
Show submenu for translations
How can we help you?
- There are no suggestions because the search field is empty.
1. [ServiceBox Support Knowledge Base](https://learn.getservicebox.com/?hsLang=en)
2. [Work Orders](https://learn.getservicebox.com/work-orders?hsLang=en)
3. [Work Order - FAQ](https://learn.getservicebox.com/work-orders?hsLang=en#work-order-faq)
# Why am I Unable to View the Work Order Despite the Red Highlight on the Work Order Tab?
## Understanding archived work orders and how to access them
### **Issue**
Some customers are experiencing an issue where the **Work Order** tab is highlighted red, indicating the presence of Work Orders under a particular customer. However, when they click on the tab, the work orders are not visible.
### **Cause**
This happens due to how **Work Order status settings** are configured. When a Work Order is marked as **Closed** or **Cancelled**, ServiceBox may automatically **archive** it after a set time period—typically **12 months**—as defined in the **Work Order settings**. While the tab still reflects the presence of these records, archived work orders no longer appear in the active list by default.
This archiving is designed to optimize performance and keep your workspace uncluttered, especially for long-term users with large volumes of historical data.
### **Solution**
Customers can still access the **archived Work Orders** by opening the corresponding **invoices**. Invoices retain a comprehensive historical record of the work orders, even if they have been **cancelled** and subsequently archived from the main Work Order tab.
### **Need Help?**
If you have any questions or need support, please click the Help button in your ServiceBox account or email us at **support@getservicebox.com**.
- [Video Learning](https://learn.getservicebox.com/video-learning?hsLang=en#main-content)
- [Accounting Integrations](https://learn.getservicebox.com/video-learning?hsLang=en#accounting-integrations)
- [FAQs](https://learn.getservicebox.com/faqs?hsLang=en)
- [Getting started](https://learn.getservicebox.com/getting-started?hsLang=en#main-content)
- [User Guides](https://learn.getservicebox.com/getting-started?hsLang=en#user-guides)
- [ServiceBox Mobile](https://learn.getservicebox.com/servicebox-mobile?hsLang=en#main-content)
- [Getting Started](https://learn.getservicebox.com/servicebox-mobile?hsLang=en#getting-started)
- [User Guide Technician](https://learn.getservicebox.com/servicebox-mobile?hsLang=en#user-guide-technician)
- [User Guide Admin](https://learn.getservicebox.com/servicebox-mobile?hsLang=en#user-guide-admin)
- [FAQ](https://learn.getservicebox.com/servicebox-mobile?hsLang=en#faq)
- [New Release](https://learn.getservicebox.com/servicebox-mobile?hsLang=en#new-release)
- [Invoices](https://learn.getservicebox.com/invoices?hsLang=en#main-content)
- [Getting Started](https://learn.getservicebox.com/invoices?hsLang=en#getting-started)
- [Advanced Functionality](https://learn.getservicebox.com/invoices?hsLang=en#advanced-functionality)
- [User Guide](https://learn.getservicebox.com/invoices?hsLang=en#user-guide)
- [FAQ](https://learn.getservicebox.com/invoices?hsLang=en#faq)
- [Quotes](https://learn.getservicebox.com/quotes?hsLang=en#main-content)
- [Getting Started](https://learn.getservicebox.com/quotes?hsLang=en#getting-started)
- [User Guide](https://learn.getservicebox.com/quotes?hsLang=en#user-guide)
- [Advanced Functionality](https://learn.getservicebox.com/quotes?hsLang=en#advanced-functionality)
- [FAQ](https://learn.getservicebox.com/quotes?hsLang=en#faq)
- [Work Orders](https://learn.getservicebox.com/work-orders?hsLang=en#main-content)
- [Getting Started](https://learn.getservicebox.com/work-orders?hsLang=en#getting-started)
- [User Guide](https://learn.getservicebox.com/work-orders?hsLang=en#user-guide)
- [Advanced Functionalities](https://learn.getservicebox.com/work-orders?hsLang=en#advanced-functionalities)
- [Work Order - FAQ](https://learn.getservicebox.com/work-orders?hsLang=en#work-order-faq)
- [Job Sites](https://learn.getservicebox.com/job-sites?hsLang=en#main-content)
- [User Guide](https://learn.getservicebox.com/job-sites?hsLang=en#user-guide)
- [Advanced Functionality](https://learn.getservicebox.com/job-sites?hsLang=en#advanced-functionality)
- [FAQ](https://learn.getservicebox.com/job-sites?hsLang=en#faq)
- [Recurring Work](https://learn.getservicebox.com/recurring-work?hsLang=en#main-content)
- [User Guide](https://learn.getservicebox.com/recurring-work?hsLang=en#user-guide)
- [FAQ](https://learn.getservicebox.com/recurring-work?hsLang=en#faq)
- [Scheduler](https://learn.getservicebox.com/scheduler?hsLang=en#main-content)
- [User Guide](https://learn.getservicebox.com/scheduler?hsLang=en#user-guide)
- [Advanced Functionality](https://learn.getservicebox.com/scheduler?hsLang=en#advanced-functionality)
- [FAQ](https://learn.getservicebox.com/scheduler?hsLang=en#faq)
- [Timesheets](https://learn.getservicebox.com/timesheets?hsLang=en#main-content)
- [User Guide](https://learn.getservicebox.com/timesheets?hsLang=en#user-guide)
- [Advanced Functionality](https://learn.getservicebox.com/timesheets?hsLang=en#advanced-functionality)
- [FAQ](https://learn.getservicebox.com/timesheets?hsLang=en#faq)
- [Inventory](https://learn.getservicebox.com/inventory?hsLang=en#main-content)
- [User Guides](https://learn.getservicebox.com/inventory?hsLang=en#user-guides)
- [FAQ](https://learn.getservicebox.com/inventory?hsLang=en#faq)
- [Vendor Orders](https://learn.getservicebox.com/vendor-orders?hsLang=en#main-content)
- [Getting Started](https://learn.getservicebox.com/vendor-orders?hsLang=en#getting-started)
- [Advanced Functionality](https://learn.getservicebox.com/vendor-orders?hsLang=en#advanced-functionality)
- [User Guide](https://learn.getservicebox.com/vendor-orders?hsLang=en#user-guide)
- [FAQ](https://learn.getservicebox.com/vendor-orders?hsLang=en#faq)
- [Reporting](https://learn.getservicebox.com/reporting?hsLang=en#main-content)
- [Getting Started](https://learn.getservicebox.com/reporting?hsLang=en#getting-started)
- [FAQ](https://learn.getservicebox.com/reporting?hsLang=en#faq)
- [User Guide](https://learn.getservicebox.com/reporting?hsLang=en#user-guide)
- [Integrations](https://learn.getservicebox.com/integrations?hsLang=en#main-content)
- [Accounting Connector](https://learn.getservicebox.com/integrations?hsLang=en#accounting-connector)
- [ServiceBox Payments](https://learn.getservicebox.com/integrations?hsLang=en#servicebox-payments)
- [Product Updates](https://learn.getservicebox.com/product-updates?hsLang=en)
- [Data Services](https://learn.getservicebox.com/data-services?hsLang=en#main-content)
- [FAQ](https://learn.getservicebox.com/data-services?hsLang=en#faq)
- [QuickBooks Desktop](https://learn.getservicebox.com/quickbooks-desktop?hsLang=en#main-content)
- [User Guide](https://learn.getservicebox.com/quickbooks-desktop?hsLang=en#user-guide)
- [Getting Started](https://learn.getservicebox.com/quickbooks-desktop?hsLang=en#getting-started)
- [FAQ](https://learn.getservicebox.com/quickbooks-desktop?hsLang=en#faq)
- [QuickBooks Online](https://learn.getservicebox.com/quickbooks-online?hsLang=en#main-content)
- [Getting Started](https://learn.getservicebox.com/quickbooks-online?hsLang=en#getting-started)
- [User Guide](https://learn.getservicebox.com/quickbooks-online?hsLang=en#user-guide)
- [FAQ](https://learn.getservicebox.com/quickbooks-online?hsLang=en#faq)
- [Printing](https://learn.getservicebox.com/printing?hsLang=en)
- [Sage 50 (Canada)](https://learn.getservicebox.com/sage-50-canada?hsLang=en#main-content)
- [Configuration](https://learn.getservicebox.com/sage-50-canada?hsLang=en#configuration)
- [FAQ](https://learn.getservicebox.com/sage-50-canada?hsLang=en#faq)
- [User Guide](https://learn.getservicebox.com/sage-50-canada?hsLang=en#user-guide)
- [First Steps for ServiceBox Users](https://learn.getservicebox.com/first-steps-for-servicebox-users?hsLang=en#main-content)
- [User Guide](https://learn.getservicebox.com/first-steps-for-servicebox-users?hsLang=en#user-guide)
- [FAQ](https://learn.getservicebox.com/first-steps-for-servicebox-users?hsLang=en#faq)
- [Configuring Your ServiceBox Site](https://learn.getservicebox.com/configuring-your-servicebox-site?hsLang=en#main-content)
- [Getting Started](https://learn.getservicebox.com/configuring-your-servicebox-site?hsLang=en#getting-started)
- [User Guides](https://learn.getservicebox.com/configuring-your-servicebox-site?hsLang=en#user-guides)
- [FAQ](https://learn.getservicebox.com/configuring-your-servicebox-site?hsLang=en#faq)
- [Advanced Functionality](https://learn.getservicebox.com/configuring-your-servicebox-site?hsLang=en#advanced-functionality)
- [Customer](https://learn.getservicebox.com/customer?hsLang=en#main-content)
- [User Guide](https://learn.getservicebox.com/customer?hsLang=en#user-guide)
- [Advanced Functionality](https://learn.getservicebox.com/customer?hsLang=en#advanced-functionality)
- [FAQ](https://learn.getservicebox.com/customer?hsLang=en#faq)
- [Notes](https://learn.getservicebox.com/notes?hsLang=en)
- [To Dos](https://learn.getservicebox.com/to-dos?hsLang=en#main-content)
- [Getting Started](https://learn.getservicebox.com/to-dos?hsLang=en#getting-started)
- [To Dos - User Guide](https://learn.getservicebox.com/to-dos?hsLang=en#to-dos-user-guide)
- [Vendor](https://learn.getservicebox.com/vendor?hsLang=en#main-content)
- [User Guide](https://learn.getservicebox.com/vendor?hsLang=en#user-guide)
[![sblogo-whiteandtransparent120x30\[8666\]](https://learn.getservicebox.com/hs-fs/hubfs/sblogo-whiteandtransparent120x30%5B8666%5D.png?width=120&height=30&name=sblogo-whiteandtransparent120x30%5B8666%5D.png "sblogo-whiteandtransparent120x30[8666]")](https://learn.getservicebox.com/knowledge-base?hsLang=en)
Copyright © 2026