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Why Does the Amount on my Invoice Differ from the Amount in the Original Quote?

Why Your Invoice May Not Match the Updated Quote Total

Issue: 

Some clients have come across a situation where the invoice amount does not reflect the original quoted price.

 

Cause: 

This discrepancy typically arises when a quote is modified after the invoice has been created. Although the system visually displays the most recent quote price on the invoice, the invoice total will only update if the invoice is still in Draft status.

If the invoice is no longer in Draft mode (e.g., it has been marked as Submitted, Approved, or Sent), the total reflects the last calculated value — often based on the original quote, not the updated one.

 

Solution:

To refresh the invoice totals so they reflect the updated quote:

  1. Locate the invoice in question within ServiceBox.

  2. Change the invoice status to “Draft.”

  3. Review the invoice — the total should now update to reflect the latest quote changes.

  4. Click “Save” to apply the updated total.

  5. Change the invoice status back to “Submitted” (or the appropriate status for your workflow).

Need Help?
If you need help updating invoice totals or run into any issues, contact our support team at support@jobboxsoft.com — we’re happy to assist you.