Why does the discount amount appear to be off by a couple cents?

When a discount is applied to an invoice in ServiceBox, it is applied to each line item individually, rounded to the nearest cent, and then summed to create the invoice total. This approach ensures accurate tax handling because:

• Sales tax is calculated at the line-item level.

• Not all line items may be taxable.

• Applying a blanket discount to the pre-tax total would result in incorrect tax calculations.

As a result, you may notice a discrepancy of a few cents due to rounding differences across line items — this is expected and necessary for accurate tax compliance.

Need Help?

If you have any questions or need support, please click the Help button in your ServiceBox account or email us at support@getservicebox.com.